It’s been some time since our last product update post, but rest assured: our team has been hard at work all summer progressing the Chatgenie platform into a technology services game changer.
In summary, we:
- Announced (and have nearly completed) the closed beta of omnichannel customer support functionality via Chatgenie Messenger 💬;
- Completed an infrastructure migration, further increasing platform stability while dropping average Teams/Slack card update times from 15 seconds to 3 🕙; and (most excitingly),
- Refactored our data model to facilitate ticket generation and real-time chat capabilities between the MSP’s Microsoft Teams tenant / Slack workspace and the Customer tenant / workspace 🤯.
Stay tuned to the blog next week for a dedicated post expanding on that last bullet – it’s a big enough evolution to warrant its own 📄.
September 2020 Update: New Microsoft Teams Enhancements
In addition to faster updates as referenced above, Teams subscribers will enjoy the following new features:
Search for tickets 🎫 by typing /chatgenie ticket # or Ticket #
Create tickets from anywhere by using the @Chatgenie create ticket command in Microsoft Teams
If you’re hungry for product or roadmap updates between Update posts (or have a feature request), please stop by our Feedback page! Between major revisions we build exclusively based on customer needs, so please be sure to drop your ideas there (or upvote an existing request if someone beat you to it!).
– Your friends at Chatgenie