How can clients communicate better with my MSP biz?

Instant messaging has been a pretty useful communications tool since its inceptions, but how do new productivity and collaboration titles

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How can clients communicate better with my MSP biz?
As a Service Delivery Manager

As a Service Delivery Manager

I would like my team to be notified of a ticket when it comes to Incident Board with any status.

As a Service Engineer

As a Service Engineer

I would like to be notified of a ticket when its assigned to me.

As a Customer Service Manager

As a Customer Service Manager

I want to be notified when my clients have urgent issues

Keep your eye on incidents with <strong>#incident-mgmt</strong>

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

The work flow to make it so
When a new Ticket
Apply these filters
Board = Incident
Send a message to
Team ServOps
Channel #incident-mgmt

Be a Service Hero in 5 minutes →
Keep your eye on incidents with <strong>#incident-mgmt</strong>

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

The work flow to make it so
When a new Ticket
Apply these filters
Board = Incident
Send a message to
Team ServOps
Channel #incident-mgmt

Be a Service Hero in 5 minutes →
Keep your eye on incidents with <strong>#incident-mgmt</strong>

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

The work flow to make it so
When a new Ticket
Apply these filters
Board = Incident
Send a message to
Team ServOps
Channel #incident-mgmt

Be a Service Hero in 5 minutes →
Keep your eye on incidents with <strong>#incident-mgmt</strong>

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

The work flow to make it so
When a new Ticket
Apply these filters
Board = Incident
Send a message to
Team ServOps
Channel #incident-mgmt

Be a Service Hero in 5 minutes →

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