ServiceOps

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ServiceOps
As a Service Delivery Manager

As a Service Delivery Manager

I would like my team to be notified of a ticket when it comes to Incident Board with any status.

As a Service Engineer

As a Service Engineer

I would like to be notified of a ticket when its assigned to me.

As a Customer Service Manager

As a Customer Service Manager

I want to be notified when my clients have urgent issues

Keep your eye on incidents with <strong>#incident-mgmt</strong>

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

The work flow to make it so
When a new Ticket
Apply these filters
Board = Incident
Send a message to
Team ServOps
Channel #incident-mgmt

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Be in the know with <strong>#chatgenie</strong>

Be in the know with #chatgenie

As a Service Engineer, I would like to be notified of a ticket when its assigned to me.

The work flow to make it so

When a new Ticket
Apply these filters
Assigned= True
Send a message to
Channel #chatgenie

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Very Important clients get Very Important Service with <strong>#vip-clients</strong>

Very Important clients get Very Important Service with #vip-clients

As a Customer Service Manager, I want to be notified when my clients have urgent issues.

The work flow to make it so
When a new Ticket
Apply these filters
Customer= Very Important Company
Send a message to
Team ServOps
Channel #vip-clients

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Swarm on Service Incidents with <strong>#cg-tkt-1-server-down</strong>

Swarm on Service Incidents with #cg-tkt-1-server-down

As a Service Team, we need to swarm on outages and critical incidents.

The work flow to make it so
When a new Ticket
Apply these filters
Priority = Priority 1
Type = Outage

Send a message to
Team ServOps
Channel #outage
Create a new channel for each ticket

Huddle Up And Resolve Faster - GO!

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