April Product Update: Big News πŸ“°, and a Formal Invitation the CG Booth at Robin Robins' Bootcamp πŸ’Œ - Chatgenie

April Product Update: Big News πŸ“°, and a Formal Invitation the CG Booth at Robin Robins’ Bootcamp πŸ’Œ

Matthew Linn on 20/04/28

We hope this post finds you and yours well as the global workforce continues to adjust to our current “normal”β€”the Chatgenie team remains committed to doing what we can to help the MSP community manage the COVID-19 coronavirus pandemic. Towards this end, we have made the decision to extend our Free plan message count increase through the month of May.

Coming Soon from Your Friends at Chatgenie

With most global MSP teams operating remotely, we’ve seen a sharp spike in demand for chat-first support from MSP customers and their customers’ users alike. In fact, it’s been the number one trending feature request on our Feedback page (now conveniently located within web app navigation) for the last couple of weeks.

When our MSP customers speak, we listen. We’re super excited to announce the latest addition to Flows and the CG Action Platform: Chatgenie Messenger!

Chatgenie Messenger
Chat-first support for your Managed Services customers and prospects.

Chatgenie Messenger is the first web client purpose-built for MSPs in the ConnectWise ecosystem to offer chat-first support for their customers using (1) their own website as the point of first customer contact, and (2) their own internal Slack or Microsoft Teams application.

Messenger will feature:

  • πŸ“² Slack and Microsoft Teams Integrations
  • πŸ“‡ ConnectWise Manage Prospect Contact Creation
  • πŸ™‹β€β™‚οΈ Automated User Company and Identity Verification
  • 🎫 ConnectWise Manage Ticket Creation
  • βœ… CW Member Resource Assignment
  • πŸ”Ž End-to-End Conversation Captured against the ConnectWise Manage Ticket

Chatgenie Messenger will be available for public beta starting June 2020 – contact us here if you’d like to be added to the list.

Which brings us to our next point…

We’re Demoing Messenger at Robin Robins’ Bootcamp!

For a preview of Messenger, please join us at the Chatgenie booth this week at Robin Robins’ (Virtual) 2020 IT Sales and Marketing Bootcamp. We’ll be showing the latest platform and feature updates at the following times all week (all times EST):

  • Tuesday, 4/28: 12 PM – 8 PM
  • Wednesday, 4/29: 10 AM – 8 PM
  • Thursday, 4/30: 10 AM – 8 PM
  • Friday, 5/1: 10 AM – 4 PM

We can’t wait to see you there (from a safe social distance 😎)!